Exchange & Cancellation Policy

At Enetime, we believe shopping should come with peace of mind. Whether you ordered the wrong size, changed your mind, or spotted a mistake – we’re here to help.

This page explains how to cancel your order, request changes, and exchange your hoodie if something doesn’t feel quite right.

Order Cancellation Policy

We understand that sometimes plans change – that’s why we allow order cancellations within a limited window.

• Cancellation window: within 12 hours of placing your order
• After 12 hours, your order will likely have entered processing and can no longer be canceled
• To request a cancellation, email us at support@enetime.com with your order number and subject line “Cancel Order”

Note: Orders cannot be canceled once a shipping confirmation has been sent.

Changing Your Order

Need to update your size, address, or color choice?

• Changes are allowed within the first 12 hours after placing your order
• Email us at support@enetime.com as soon as possible with the subject line “Modify Order”
• Include your order number and the exact change you’d like to make

If your request is received after 12 hours, we may still assist if the item hasn’t been processed – but changes are not guaranteed.

Exchange Policy

Not the right fit? Wrong color? No problem.

We accept hoodie exchanges within 30 days of delivery as long as:

• The item is unworn, unwashed, and in original condition
• Tags and packaging are still attached
• You provide proof of purchase (order number or confirmation email)
• The hoodie is not marked as final sale or custom-printed

To start an exchange, email support@enetime.com with:

• Your name
• Order number
• Reason for exchange
• Requested size, color, or item

Exchange Shipping Terms

• Customers are responsible for the return shipping cost
• We’ll cover the outbound shipping for the new item (U.S. orders only)
• Exchanges are processed within 3 – 5 business days after we receive your returned item

Items Not Eligible for Exchange or Cancellation

• Custom or made-to-order hoodies (if marked)
• Final sale or discounted items
• Worn, washed, or damaged items
• Items returned after 30 days of delivery

Processing Time

• Cancellations (within the 12-hour window) are processed within 12 business days
• Exchanges are processed within 3 – 5 business days upon receipt of the original item
• You’ll receive confirmation emails for both return receipt and re-shipment

Quick Summary

Still Have Questions?

Our support team is ready to assist.

Email: support@enetime.com
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST) pages for your content. Have fun!