FAQs

Everything You Need to Know Before (and After) You Hoodie Up

We want your experience with Enetime to be seamless, from browsing to unboxing. Below are answers to the questions we hear most often – if yours isn’t listed, just reach out. We’re always happy to help.

Orders & Payments

Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted and secure.

Q: Can I modify or cancel my order after placing it?
Yes – if it’s within 12 hours of placing your order. After that, we begin processing and may not be able to make changes. Email support@enetime.com as soon as possible.

Q: Why didn’t I receive an order confirmation?
Check your spam or promotions folder. Still no email? Contact us with your name and the email you used to order — we’ll help.

Shipping & Delivery

Q: Where do you ship?
Currently, we ship to all U.S. states and territories. We do not offer international shipping at this time.

Q: How much does shipping cost?
We offer flat-rate U.S. shipping at $6.99 on all orders.

Q: How long will my order take to arrive?

• Processing time: 1-3 business days
• Shipping time: 3-5 business days
  You’ll receive tracking info once your order ships.

Q: How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can check the delivery status in real time.

Products & Sizing

Q: How do I choose the right size hoodie?
Check out our Size Guide on each product page. If you’re between sizes, we recommend sizing up for a relaxed fit.

Q: Are Enetime hoodies unisex?
Yes – all of our hoodies are designed to be gender-neutral with a modern, comfortable fit.

Q: How should I care for my hoodie?
We recommend machine wash cold, inside out, and tumble dry low. Avoid bleach and ironing directly on prints.

Returns & Exchanges

Q: What’s your return policy?
You can return any unworn, unwashed item within 30 days of delivery. Final sale and custom items are not eligible.

Q: How do I start a return or exchange?
Email us at support@enetime.com with your order number and reason for return. We’ll guide you through the process.

Q: Do I have to pay for return shipping?
Return shipping is covered by the customer unless the item was incorrect or damaged. For exchanges, outbound shipping is free (U.S. only).

Our Brand

Q: What does “Enetime” mean?
It’s our word for the quiet space between doing and being. The hoodie is our way of honoring that space – with comfort, purpose, and presence.

Q: Are your hoodies ethically made?
Yes. We work with trusted partners who prioritize ethical practices and sustainable production in small batches.

Still Need Help?

We’re always here for you.
Email: support@enetime.com
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)
We typically respond within 24 hours.