FAQs

We want your experience with Enetime to be seamless, from browsing to unboxing. Below are answers to the questions we hear most often – if yours isn’t listed, just reach out. We’re always happy to help.

Orders & Payments

Q: What payment methods do you accept?
Credit & Debit Cards: Visa, Mastercard, American Express, Discover
PayPal: Pay securely with your PayPal account or a linked card

Q: Can I modify or cancel my order after placing it?
Yes – if it’s within 12 hours of placing your order. After that, we begin processing and may not be able to make changes. Email support@enetime.com as soon as possible.

Q: Why didn’t I receive an order confirmation?
Check your spam or promotions folder. Still no email? Contact us with your name and the email you used to order — we’ll help.

Shipping & Delivery

Q: Where does Enetime ship to?
Enetime ships only within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or international destinations.

Q: How much does shipping cost?

• Flat Rate Shipping: We offer a flat rate shipping fee of $6.99 for all orders.
• Free Shipping: Enjoy free shipping on all orders totaling over $150.

Q: How long will my order take to arrive?

• Processing time: 1-2 business days
• Shipping time: 2-3 business days
  You’ll receive tracking info once your order ships.

Q: How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can check the delivery status in real time.

Returns & Exchanges

Q: What’s your return policy?
You can return any unworn, unwashed item within 30 days of delivery.

Q: How do I start a return or exchange?
Email us at support@enetime.com with your order number and reason for return. We’ll guide you through the process. You can read our Refund and Returns Policy for more information.

Q: Do I have to pay for return shipping?
Return shipping is covered by the customer unless the item was incorrect or damaged.

Still Need Help?

We’re always here for you.
Email: support@enetime.com
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)
We typically respond within 24 hours.