Privacy Policy

At Enetime, we believe privacy is more than a policy – it’s a promise.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, browse our collections, or make a purchase. It reflects our deep commitment to transparency, data responsibility, and your right to control your personal information.

By accessing enetime.com, you agree to the terms described below. If you have any questions, feel free to contact us at support@enetime.com.

1. What Information We Collect

We collect two types of data: Personal Information and Non-Personal Information.

a. Personal Information

This is the data that identifies you as an individual, including:

• Full name
• Email address
• Shipping and billing addresses
• Phone number (if provided)
• Payment information (processed securely, never stored on our servers)
• Order history and preferences
• Communication history with our support team

We collect this data when you:

• Make a purchase
• Create an account
• Subscribe to our newsletter
• Contact customer support
• Interact with marketing campaigns or surveys

b. Non-Personal Information

This is data collected automatically during your visit, such as:

• IP address
• Browser type and device model
• Pages visited and time spent
• Referring URL
• Click behavior and session duration
• Cookies and tracking pixels (more on that below)

2. Why We Collect Your Information

We use your information to:

• Process and fulfill your orders accurately
• Communicate order updates and confirmations
• Provide efficient and personalized customer support
• Improve our website, products, and services
• Send you promotional offers (only with your consent)
• Prevent fraudulent transactions and security threats
• Comply with legal and regulatory obligations

We collect only what we need and nothing more.

3. Payment Information & Security

Enetime uses industry-standard encryption and secure payment gateways like Stripe, Shopify Payments, PayPal, Apple Pay, and Google Pay. We do not store your credit card numbers or CVV codes.

All payment transactions are processed through PCI-DSS compliant platforms to ensure your financial data is safe and encrypted during transmission.

4. Cookies and Tracking Technologies

Like most e-commerce sites, we use cookies, web beacons, and pixels to enhance your shopping experience. These tools allow us to:

• Keep your shopping cart active
• Remember your preferences and login status
• Understand user behavior to improve site design and content
• Deliver targeted ads through platforms like Facebook and Google

You can modify or disable cookies in your browser settings, though doing so may affect certain functionalities on the site.

5. Third-Party Services

We work with reputable third parties to help operate our business. These include:

• Payment processors
• Shipping carriers and logistics platforms
• Email marketing tools (e.g., Klaviyo, Mailchimp)
• Analytics providers (e.g., Google Analytics)
• Customer support systems (e.g., Zendesk or Help Scout)

We only share the minimum required data and ensure all partners comply with privacy and security standards. They are not allowed to use your information for their own marketing purposes.

6. Your Rights & Choices

Depending on your location (such as the U.S., EU, UK, or California), you may have the right to:

• Access: Request a copy of the data we hold about you
• Correct: Fix any incorrect or outdated information
• Delete: Ask us to erase your personal data (where legally allowed)
• Withdraw Consent: Opt out of marketing emails or data usage
• Portability: Receive your data in a structured format
• Limit Processing: Restrict how your data is used

To exercise any of these rights, contact us at support@enetime.com. We will respond within 30 days, as required by law.

You may also unsubscribe from our newsletters at any time by clicking the link in the email footer.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill your orders
• Provide customer service
• Comply with tax and legal regulations
• Improve our services and prevent fraud

After this period, your data will be securely deleted or anonymized.

8. How We Protect Your Data

We take data protection seriously and use:

• SSL encryption on all site traffic
• Secure servers and firewalls
• Two-factor authentication (2FA) for internal systems
• Regular audits and software updates
• Limited internal access only to authorized personnel

While no system is 100% immune to threats, we are committed to minimizing risks and acting swiftly in case of a breach.

9. Children’s Privacy

Enetime is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If we learn that a child has submitted data, we will delete it immediately.

10. International Visitors

Our website is hosted in the United States. If you access Enetime from outside the U.S., please be aware that your data may be transferred, stored, and processed in the U.S. under applicable U.S. laws, which may differ from your local jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or our practices.
When we do, we’ll update the “Effective Date” at the top of the page and notify you where appropriate.

We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about your privacy or this policy, we’re here to help.

Enetime Support Team
Email: support@enetime.com
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST

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